LACEANDLINE.CO / PRIVACY POLICY
Privacy policy.
How enquiries, optional traffic counts and website storage are handled.
This policy covers laceandline.co, its enquiry form and private administration area. Lace & Line is responsible for how enquiry information is used. For a privacy question, email contactlaceandline@gmail.com or choose Privacy question in the enquiry form.
What we collect
The enquiry form collects your name, email address, chosen service and message. A phone number and budget are optional. Wig Reset enquiries also record your chosen finish and whether you want glue removal. Budget and Reset choices are saved as part of your message. We record the submission time and your acknowledgement of this policy. Please leave out sensitive personal information. If you choose Allow, optional first-party traffic counts record page views, enquiry clicks and successful enquiry saves. The analytics database stores a daily-rotated hashed session identifier, page path and source identifier. It does not store IP addresses, full URLs or enquiry content.
How information is used
Enquiries are saved in a managed database for Lace & Line to review through the private administration area and respond to your request. They are not automatically forwarded to Gmail. Lace & Line may contact you manually from contactlaceandline@gmail.com. Enquiries are used to handle your request or take steps before a service is agreed. Private work records also support service administration and are kept in the owner-only workspace, not published as website content. The policy acknowledgement is not marketing consent, and the form does not add you to a mailing list. Optional traffic counts help us understand visits and use of the enquiry form.
Hosting and service providers
Hosting, database and authentication providers process information needed to operate the website and private dashboard. Email providers process messages when Lace & Line contacts you manually. Technical servers, including platform and CDN services, may process IP addresses and session information for security and operation. These operational records are separate from the site's optional analytics database. External links lead to services with their own privacy policies.
Retention and your choices
Enquiries stay in the business inbox for review and can be removed by an authorised administrator. We do not apply an automatic deletion schedule to enquiries. Traffic reports use the most recent 30 days of optional event data. Older rows are removed during housekeeping when new traffic events arrive; if no new events arrive, older rows can remain until that housekeeping runs. Changing your traffic-counting preference does not erase records already collected. Contact us to ask about access, correction, deletion or an objection to processing. If UK data protection law applies, you can also raise a concern with the Information Commissioner's Office.
Cookies and browser storage
Public enquiries do not require an account. Your traffic-counting consent preference is kept in localStorage. If you choose Allow, sessionStorage holds a random identifier for the current tab session; the server stores a daily-rotated hash rather than that raw identifier. Declining or withdrawing consent stops new events from the optional first-party counter, not all technical logging. Owner password login uses an essential secure session cookie and tab session storage. The private dashboard may cache data in the browser. Hosting, platform and CDN operational logs may remain regardless of your traffic-counting choice.
Updated 14 November 2026.
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